Policies
Children Policy
Children over 5 welcome
Booking Terms and Conditions
These Booking Terms apply to The Victory at Mersea, our officers, employees and agents (‘We’/’Us’/’Our’) and the person or legal entity making the Booking or to whom We supply services in respect of the Booking (‘You/Your’). These Booking Terms are governed by English law and apply to all Bookings except where We agree in writing other terms. By making a Booking You are deemed to accept these terms and conditions.
Bookings
Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received full payment for the first night's stay if you have booked online or credit card details given for off line bookings.
You must be able to enter into a legally binding contract and be over 18yrs to make a Booking.
Bookings on line must be paid for using an acceptable and valid credit or debit card.
When an on line Booking is confirmed, a reservation number is given. This number must be retained for access to the Booking details if cancellation or amendment is necessary.
Prices
All published rates include VAT where applicable (and local taxes) at the current rate.
Rates are per room per night. If You have selected supplements they will be added to the total price of the Booking. Rates do not include other costs you may choose to incur during your stay (unless otherwise stated).
Rates quoted are correct only for the specific number of guests, nights and dates shown. Should you change the number of guests, dates or room nights, then the rates are subject to change.
Availability
In the rare case that due to unforeseen circumstances we cannot deliver your requested accomodation, you will be offered alternate accommodation or a full refund.
Arrival and departure
Check-in is from 14:00 to 22:00. Check-in times outside of those specified must be confirmed with us prior to arrival. Check-out is at 10:00
Cancellations
If You cancel your on line Booking more than 48 hours before the scheduled check-in time on the date of arrival, a full refund of the amount paid will be processed to your credit or debit card within 5 working days.
If you cancel Your Booking within 48 hours of the scheduled check-in time on the date of arrival, a charge equivalent to the total Booking price will be levied, unless we are able to relet the room/s.
To make a cancellation you must call us on +44 (1206) 382907and quote your on line reservation number (if appropriate), name and check-in date and have details of your credit or debit card available.
Amendments
To amend your booking, call us on +44 (1206) 382907. If you amend your booking within 48 hours of the scheduled check-in time on the date of arrival, and as a result you cancel any room night with less than 48 hours notice a charge equivalent to the total price (including any supplements selected by you) for that room night may be levied.
Payment
The total price quoted for the first night's booking is payable and will be charged to your credit or debit card at the time of Booking on line.
All additional nights, goods and services purchased during your stay must be paid in full on presentation of invoice at check-out.
Conditions of stay
We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and wellbeing of our guests. If you would like to check our conditions of stay please contact us.
Smoking: The Victory at Mersea is completely smoke free. We reserve the right to charge an extra nights stay (at the previous B & B rate and using the credit card given to secure the booking) if we have to especially clean and air the room for 24 hours before another guest can occupy it.
We reserve the right to terminate your booking immediately without being
liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.
Liability
Other than for death or personal injury caused by our negligence or misrepresentation, Our total liability to you is limited to the price of the booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will we be responsible for any indirect or special damages.
We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond our reasonable control.
You are responsible for any damage or loss caused to us or our property by your act, omission, default or neglect and you agree to indemnify us and to pay us on demand the amount reasonably required to make good or remedy any such damage or loss.
Data protection
We may process the information you provide to us for the purposes notified by us to the Information Commissioner. By making a booking, you consent to this processing of information
Accessibility information
Number Of Floors:2
